Customer or recipient has to notify us of any issue with any item or delivery service within 12 hours after delivery to qualify for any refund policy.
If a product quality is in question, we will contact the product supplier and organize a replacement.
We are not responsible for preserving perishable products (cake, flowers, food items) after delivery. Perishable items will be not subject to any refund if they haven't been preserved properly after delivery.
If not all the items in a delivery are qualified for a refund, you will receive a refund for that item only, not the whole order.
The customer is placing an order after choosing it as your preferred gift to the recipient. HabibiYahabibi is not responsible for the recipient's choice. The delivered item will not be subject to a refund if conflicts with the recipient's choice.
Products such as flower bouquets, and cake designs can vary from advertised designs on our site due to different seasons in Bangladesh, different or new chefs in a bakery, etc. Such products will not be subject to refund as long it is almost similar to the advertised product.
You will receive a full refund if we refuse/cancel an order that you have paid for.
You will receive a full refund if we are unable to deliver your order on your selected date.

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